OAuth Discovery
Grubhub
ROLE
Lead Product Designer
TEAM
Myself, (1) Product Manager, (1) Copy partner
SKILLS
Research, Discovery, Prototyping
An initiative to streamline the onboarding process for restaurants to connect their Grubhub and Toast account.
Background
To integrate with Grubhub, Toast’s restaurant partners first sign up for a Grubhub Integration through Toast. They then complete the onboarding process, which includes setting up their menu, determining pricing, and signing the Grubhub contract. Once Toast finalizes the menu and pricing configuration on the back end, they send the restaurant’s account details to Grubhub for them to activate—a process that can take 1-2 weeks.
HMW make it easier for restaurants to connect their Grubhub and Toast accounts?
Solution
Collabortating with my product partner, I designed a self-serve onboarding flow within Grubhub’s restaurant portal, enabling users to seamlessly authorize Toast to access their data and permissions. I created an intuitive accordion-style interface that guides users through authorization, entering their Globally Unique Identifier (GUID), reviewing their menu, and activating their integration instantly. This solution would simplify onboarding, minimize friction, and dramatically speed up the process for restaurants to start receiving orders.